Frequently Asked Questions

Frequently Asked Questions

Below is a list of Frequently Asked Questions that we hope will help in assisting you with your purchase.


Which email address should I send my inquiry to?
Inquiries regarding product information, purchases made outside of LemaxCollection.com (From our vendors), product suggestions or becoming a retailer please use use our Contact Us Form or email us at inquiries@lemaxcollection.com.  

Where is the power supply and/or accessories located?
Answer)  If Adapters and/or accessories are not in the general compartment, they can be located on the OUTSIDE of the Styrofoam packaging. Check the styrofoam packaging carefully for a cut out area that can be removed. 

My adapter/accessories are not in the cut out compartment. How can I get these item?
Answer)  Please send an email to us at orders@lemaxcollection.com so that we may assist you further.

Do you repair products?
Answer)  Unfortunately Lemax does not have a repair facility.

What glue do you recommend I use to reattach pieces that have broken off my building?
Answer)  Any brand of clear super glue.

Is your product scaled?
Answer)  Though many Lemax products are similar in scale to BO, ¾, etc. Lemax products are not specifically scaled to confirm to model railroading scales

Can you tell me the name of the soundtrack(music) that my item is playing?
Answer)  Please send an email to us at orders@lemaxcollection.com with your item information so that we may assist you further.

Can you tell me what my item is saying?
Answer)  Please send an email to us at orders@lemaxcollection.com with your item information so that we may assist you further.

My Animated item is noisey. Is that normal?
Answer)  It is common to have some inherent noise with animated items.  Should this be excessive please contact us at orders@lemaxcollection.com with your item information so that we may assist you further.